Refund Policy – Fenty Beauts

At Fenty Beauts, we want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions for requesting a refund, including eligibility, processing timelines, and procedures. By purchasing our products, you agree to comply with this policy.

1. Eligibility for Refunds

To qualify for a refund, your return must meet the following criteria:

  • The product(s) must be returned within 60 days of delivery.
  • Items must be unused, unopened, and in their original packaging, with all tags, seals, and accessories intact.
  • The return must include a valid proof of purchase (e.g., order confirmation email, packing slip).

Non-Refundable Items: The following are not eligible for refunds, unless defective or damaged upon arrival:

  • Products that have been opened, used, or altered (e.g., makeup that has been swatched or applied).
  • Custom or personalized items (clearly marked as non-returnable on the product page).
  • Gift cards or digital products (if applicable).

2. How to Request a Refund

To initiate a refund, follow these steps:

  1. Contact Customer Service: Email our team at [email protected] with your order number, the reason for the return, and photos of the product (if claiming damage or defect).
  2. Receive Return Instructions: We will respond within 1–2 business days with a return authorization number and details on where to send the item(s).
  3. Ship the Item: Package the product securely and include the return authorization number on the outside of the package. You are responsible for return shipping costs unless the return is due to a defective product, incorrect item, or an error on our part (we will provide a prepaid shipping label in such cases).
  4. Track Your Return: Keep the tracking number for your return shipment to monitor delivery. We are not responsible for items lost or damaged in transit.

3. Refund Processing

  • Inspection: Once we receive your returned item, our team will inspect it to verify eligibility (typically within 3–5 business days of delivery to our facility).
  • Refund Approval: If approved, we will process your refund within 5–10 business days of inspection.
  • Refund Method: Refunds will be issued in USD (United States Dollars) to the original payment method used for the purchase. This includes credit/debit cards, PayPal, or other payment processors.
  • Timeline for Funds to Appear: Depending on your bank or card issuer, it may take an additional 3–7 business days for the refund to reflect in your account. Contact your financial institution if you do not see the refund within this period.

4. Exceptions & Special Cases

  • Defective or Damaged Items: If you receive a defective or damaged product, notify us within 7 days of delivery. We will arrange for a full refund (including return shipping costs) or send a replacement at no extra charge, at your option.
  • Incorrect Items: If we shipped the wrong product, we will cover return shipping and process a full refund or send the correct item immediately.
  • Cancelled Orders: Orders cancelled before shipping are eligible for a full refund, processed within 5–10 business days of cancellation. Orders cancelled after shipping will be treated as a regular return (subject to the 60-day policy).

5. Contact Us

For questions about refunds or returns, please reach out to our customer service team at [email protected]. We aim to resolve all issues promptly and fairly.

Last updated: August 22, 2025